KNCI Hosting

There are various ways that network administrators can restrict outbound messages in order to prevent users from sending out SPAM. As a result, you may need to modify a couple of your mail settings to ensure you are using the correct options. Instructions are provided below for both Microsoft Outlook and Outlook Express. If you follow these steps and still cannot send mail, you may need to change the outbound mail server to one that is managed by your ISP or network provider.

In Microsoft Outlook:

1. Open Microsoft Outlook.
2. Go to Tools -> E-mail Accounts in the menu.
3. Select “View or change existing e-mail accounts”, and then click Next.
4. Select your e-mail account from the list, and click Change.
5. Confirm that mail.yourdomain.com (for example, mail.kncihosting.com) is in the Incoming mail server and Outgoing mail server fields.
6. Click More Settings.
7. Click the Outgoing Server tab, and ensure that the box “My outgoing server (SMTP) requires authentication” is checked.
8. Click the Advanced tab.
9. Type “26” in the Outgoing mail (SMTP) field.
10. Click OK.
11. Click Next, and then click Finish.

In Outlook Express:

1. Open Outlook Express.
2. Go to Tools -> Accounts in the menu.
3. Select your e-mail account from the list, and click Properties.
4. On the Servers tab, confirm that mail.yourdomain.com (for example, mail.kncihosting.com) is in the Incoming mail server and Outgoing mail server fields.
5. Also on the Servers tab, ensure that the box “My server requires authentication” is checked.
6. Click the Settings button and ensure that the box “Use same settings as my incoming mail server” is checked.
7. Click the Advanced tab.
8. Type “26” in the Outgoing mail (SMTP) field.
9. Click OK, and then click Close.

If you have any questions, contact Krohnert.net for assistance.

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