If you use IMAP to access your e-mail on your phone or computer, or you use webmail on the server, you may end up with a large Trash folder. This doesn’t count against your personal mailbox quota, but it does count against your hosting account’s overall quota, so it is a good idea to empty it periodically. Also, if you clean up your mailbox my deleting a large amount of mail at once, you’ll also need to empty the trash when you’re done to fully clear the space.
To empty the Trash folder in your mailbox:
- In your web browser, go to https://yourdomain/webmail (replace your domain with your actual domain name).
- Login with your full email address as the username and your email password.
- Click your email address in the top-right corner, and select “Manage Disk Usage” from the drop-down menu.
- In the row for your Trash folder, click Manage.
- Select “All messages” from the drop-down list, and then click Delete Permanently.
Empty other mail folders
If you want to empty messages from any other folders, you can do that here as well. In addition to “All messages”, you have options to delete messages over a year old, or messages larger than 30MB. However, I recommend archiving mail locally instead of deleting it (for folders other than Trash, Junk Mail or Spam). Click here for instructions for archiving your email using Outlook.