We’ve been moving customers to our new hosting server, which has required some people to change their mail server settings. If you have been moved to the new server and need to update your server settings, follow the instructions below for Outlook, Mac Mail, and iPhones. If you have an Android phone, instructions will vary, depending on what mail program you use. Contact Kelley if you need assistance.
Archive & Remove Mail from the Server using Outlook
If you are getting messages about your mailbox nearing its quota, you will need to remove some mail from the server. You don’t have to delete old mail though, you can move the mail off the server and on to your local computer. These are instructions for archiving mail if you use Microsoft Outlook to check your email.
Read moreArchive & Remove Mail from the Server using Outlook
Archive & Remove Mail from the Server using Mac Mail
If you are getting messages about your mailbox nearing its quota, you will need to remove some mail from the server. You don’t have to delete old mail though, you can move the mail off the server and on to your local computer. These are instructions for archiving mail if you use Apple’s Mac Mail to check your email.
Read moreArchive & Remove Mail from the Server using Mac Mail
Empty Email Trash Folder on the Server
If you use IMAP to access your e-mail on your phone or computer, or you use webmail on the server, you may end up with a large Trash folder. This doesn’t count against your personal mailbox quota, but it does count against your hosting account’s overall quota, so it is a good idea to empty it periodically. Also, if you clean up your mailbox my deleting a large amount of mail at once, you’ll also need to empty the trash when you’re done to fully clear the space.
iPhone Email Setup
Setting up your email account with KNCI Hosting on your iPhone doesn’t have to be complicated. These instructions will walk you through the process.
Configuring Gmail as your universal inbox
You can use Gmail to download your email from our server and consolidate all of your email accounts in your Gmail inbox. This can be useful on your desktop if you don’t have Outlook or another email program, or on a phone so you can just use one mail app for all your accounts.
To configure Gmail to fetch your email accounts:
Changing Your Email Password
We highly recommend changing your email password on our server periodically, and using strong passwords to avoid your account being compromised. Use the instructions below to log in to webmail to change your password. Once you change your password, you will need to update your email program on your computer, as well as your cell phone and tablets, with the new password. In addition, if you have any services (such as Gmail) that login to your account to send or receive email, you will need to update them with your new password as well.
Automatically move email from a specified account
You may find it helpful to move messages sent to certain email accounts to a separate folder, other than your Inbox.
KNCI Hosting provides customers with a program called Awstats, which is accessible from CPanel, to learn more about the visitors to your web site. Here is some information about Awstats and guidance on how to understand the data presented.