iPhone Email Setup

Setting up your email account with KNCI Hosting on your iPhone doesn’t have to be complicated. These instructions will walk you through the process.

  1. On your iPhone, click the Settings icon.
  2. Select Mail, Contacts, Calendar.
  3. Click Add Mail Account.
  4. Click Other.
  5. Complete the New Account screen with the following information, then click Next in the top-right corner.
    • Name: your name as you want it to appear on outgoing messages
    • Email: your full email address
    • Password: your email password
    • Description: a description you will use to identify your account
  6. Fill out the fields in the Incoming Mail Server and Outgoing Mail Server sections with the same information.
    • Host Name: mail.yourdomain.com
    • Username : your full email address
    • Password : your email password
  7. If you get a message that the server cannot be trusted, click Accept.
  8. You will be returned to the Account Settings screen. Click Next in the top-right corner.
  9. Turn off the Notes slider, and then tap Save.

Can’t Delete Email from iPhone?

Some people will receive the following error when trying to delete email on their iPhone:|
Unable to Move Message: The message could not be moved to the mailbox.
If you have this problem, follow these additional steps to fix the issue.

  1. On your iPhone, click the Settings icon.
  2. Select Mail, Contacts, Calendar.
  3. Select your email account.
  4. Go to the bottom of the screen, and click Advanced.
  5. Go to the bottom of the screen, and click IMAP Path Prefix.
  6. Type INBOX in all caps.
  7. Click Accounts at the top-left, and then click Done in the top-right to close the settings.
  8. You should now be able to delete emails on your iPhone.